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Our Cancellation Policy

Our customer support is one of the things that sets us apart from other tour operators, we understand that on holiday plans can easily change - and you shouldn't have to suffer for this.

Tour Cancellations

As long as you cancel at least 3 days before going on your excursion, you will not have to pay the balance due for your trip, although the deposit cannot be refunded. If you cancel within 3 days of your trips departure date we will let you know of any charges. These are only likely to be applied if we have had to pay a substabtial outlay for your trip and will not get it back - i.e. flights. If external factors beyond our control restrict us from operating any tours (i.e. Cairo Tour) we will always offer you the chance to use your deposit towards other tour(s).


Ammendments

If you decide you do not want to go on your trip, you are welcome to use your deposit towards another trip, there will not be ANY charge for this as long as we do not incur any charges. Usually this would only happen if we need to change details for flights on a flight excursion, i.e. Cairo by Air, in this case you will be notified by our customer support department of any such charges.

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Voted "Outstanding" Year-after-Year

We've won TripAdvisor's Certificate of Excellence Every Year Since the Award Started!

This prestigious award, which places SharmExcursions in the top-performing 10% of all businesses worldwide on TripAdvisor, is given to businesses that consistently earn high ratings from TripAdvisor travellers.

Why SharmExcursions.com?
  • Best Reviews Around We're number one thanks to our fantastic customer reviews, they're better than Thomas Cooks and Thomsons
  • Great, Low Prices. Guaranteed We're renowned for our fantastic service at a great price, significantly cheaper than the above
  • We're Here When You Need Us If you need us we're always there for you via phone, email, Facebook® or your online booking account.
  • Flexible Amendments We understand things change, so amend your booking within time and it won't cost you a thing
  • VIP Treatment Included Unlike other tour operators we keep our groups small, so our tour guide has more time for you
  • Door-to-Door Service! We'll collect you from your hotel, and drop you back in comfort after every trip!
  • Low Deposits We only require a 10% deposit to book your tours
  • Family Friendly The majority of our customers are families, so all of Our trips are especially designed to be family-friendly
  • Great Staff We're passionate about making your holiday brilliant (for most it's a once in a lifetime trip). Our professional hand-picked tour guides are friendly, knowledgeable and speak English excellently.

    We'll make sure booking is stress free, and your day with us is one you'll always remember